Being Responsive to our Clients need is our TOP Priority
What to Expect
What to Expect. Keep it simple for our clients to communicate with us and always strive to exceed client expectations.
We receive your service either by Mail, Fax, Email, or Overnight delivery.
We enter your information from your client letter such as your phone number, and address and most importantly your email address.
Once your information is entered, you will be sent an email with your username and password. This will be how you can track the progress of your service or multiple services.
Your service will then be entered into our system, and you will then be able to view it online.
Once entered into our system your service will be given to one of our trained process servers.
Now, your paper is out for service! You will then be receiving emails containing either attempted service information or completed service information. All attempts will be emailed with as much detail as possible. Our servers have mobile devices that link directly to our site to get the information to you the client as soon as possible. These emails will include information like: bad address, not known at address, not home at time of attempt, moved, etc. These notices do not mean we are not going back to the location. The emails are to keep you aware of the progress of the service.
If the respondent is not at the address given, we will do a simple check to see if we can locate them, i.e. directory assistance, web search, talk to a neighbor or even talk to the postal carrier. We will then let you know the results. This search is part of our service.
We will not go ahead and serve at a different location unless directed by you, our client. There are additional costs for serving at a different location. If we do not locate them via a simple search, you will be notified via email and we will put the service on hold until you do your research and get back to us with additional instructions. We do have access to sophisticated databases and can usually locate the respondent but this is an additional charge. We do NOT do this unless directed by you, our client.
Once the service is concluded, we will then have the process server sign an affidavit of service and have the document notarized.
After the affidavit is notarized, it will be scanned into our system and available to view in PDF form online. The original will then be sent to you with our invoice. Get a PDF reader by clicking here.
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Trusted Process Servers
This is what to expect from our staff and our process servers. If you have any suggestions or special requirements, please let us know.